Emotional Intelligence
What's the single most important characteristic of an effective leader? Most of us agree, great leaders are those that inspire us to act and give us a sense of purpose that has little to do with any external incentive or reward. They have a remarkable ability to tap into the very personal, intrinsic motivations that drive each of us and help us reach for something better in ourselves. And we know that people who love going to work are more creative and more productive, and they treat their colleagues, clients and customers better.
Imagine if more people inside the organisation could learn to think, act and communicate like those who inspire us? Imagine if the ability to inspire others could be practiced not just by a select few, but by the majority? Leadership abilities such as those described by emotional intelligence (EQ) explain what leaders do but not why they perform.
What is Emotional Capital?
Emotional Capital is the energy, enthusiasm and commitment in the hearts of everyone connected with your business. It is a vital ingredient for success in business today. It is the measure of emotional intelligence (EQ).
Extraordinary leaders, who we like to call emotional capitalists, recognise that success requires focusing on more than just the traditional assets of a business, such as physical capital (bricks and mortar) and intellectual capital (patents, trademarks, and business processes). They add a new ingredient to the mix ... and achieve success by building emotional capital.
Why Emotional Capital Matters
Effective leadership in the workplace is the by-product of emotions (such as self-confidence, optimism, self-reliance, and enthusiasm)
Emotions are valuable because they create strong relationships between organisations and their customers and employees.
Emotions and their associated behaviours can be developed and used intelligently. Unlike IQ, it's not just what you're born with!
Building Emotional Capital as a HR strategy adds real value to the balance sheet
The Emotional Capital Model
Emotional Capital is RocheMartin's own unique model of emotional intelligence. It represents a break-through in understanding and applying emotional intelligence for leadership success.
The sections below provide an overview of the emotional capital model of EQ.
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